Founder - CEO
Avil Noronha is an accomplished professional with an MBA in Customer Relationship Management from Symbiosis University and certification as a customer service trainer from Telephone Doctor, USA. With over two decades of experience, he has worked with the Munich Re group across various international markets, including the US, UAE, Saudi Arabia, and India.
In his last role, Avil served as the Head of Customer Service on the project team tasked with setting up an insurance company in Saudi Arabia, demonstrating his expertise in project management and operational strategy.
He is also the Founder and CEO of Medicon India, a visionary company dedicated to making healthcare more affordable. His extensive background includes managing call centers, implementing operational reports and queries, providing data-driven analysis for decision-making, and delivering customer service training and employee development.
A performance-driven leader, Avil combines his vast experience in customer service, project management, and strategic leadership to drive success and innovation in every role.
Medical Consultant
Dr. Afaque is an accomplished Healthcare and Project Management leader with over 15 years of experience driving strategic planning, digital transformation, and operational excellence within the Healthcare and Insurance sectors.
Renowned for his ability to lead complex, large-scale projects, He has consistently delivered impactful system migrations, service integrations, and innovative solutions to enhance customer care and streamline operations.
His expertise spans decision support, process improvement, change management, and stakeholder engagement—making him a key driver of organizational success and sustainable performance. He is particularly skilled at aligning project initiatives with business objectives, improving medical staff experiences, and fostering a culture of continuous improvement within healthcare systems.
Designation - Director
With over 18 years of experience in customer service and operations across the travel, banking, and telecom sectors, Supriya D’Silva is passionate about transforming customer feedback into actionable insights and driving service excellence.
She specializes in managing customer grievances, enhancing service processes, and driving team performance across verticals such as E-commerce, Leisure Travel, Forex, and Insurance. Supriya is known for her hands-on approach to people management, process optimization, and effective stakeholder collaboration.
She has a proven track record of building high-performing teams, ensuring SLA adherence, and spearheading CSR initiatives that reflect strong organizational values. Supriya brings a strong commitment to continuous learning, strategic problem-solving, and delivering exceptional customer experiences aligned with business goals.
We are open on
Call us now
Drop us an email
